Liberty Home Guard
Haven of Hope
You will only be buying stress
All but one claim was a disaster. Our plumbing I’d still not fixed; we spent months using alternatives to a toilet. It was humiliating. They could not understand we had a wall mounted toilet. The hot water heater was leaking down the hallway for over a month. They said it would have to be that way until they could replace the hot water heater. Then the one they bought was too big for the space. Our toilet was installed wrong, no less than 8 times. The joint the vendor left behind was a good clue. The customer service was terrible. 2 years later… they still have not fixed anything fully. I regret the 5 year plan. They are scammers…. Don’t do it. The 6000 i paid them, could have fixed everything
All but one claim was a disaster. Our plumbing I’d still not fixed; we spent months using alternatives to a toilet. It was humiliating. They could not understand we had a wall mounted toilet. The hot water heater was leaking down the hallway for over a month. They said it would have to be that way until they could replace the hot water heater. Then the one they bought was too big for the space. Our toilet was installed wrong, no less than 8 times. The joint the vendor left behind was a good clue. The customer service was terrible. 2 years later… they still have not fixed anything fully. I regret the 5 year plan. They are scammers…. Don’t do it. The 6000 i paid them, could have fixed everything
Annette Bateman
Second time working with the company
Second time working with the company. Refrigerator died and was not able to repair. They offered $250 towards a new one and I paid the rest. Bought a 4 year policy and sales representative was dishonest. Basically was sold a bridge. Customer service was terrible. When speaking to them it was like they were reading a script. I had to get a new Customer service agent twice because I could not understand their English. Now my washing machine went out and they dont want to fix it for $500, they want to offer me $150 towards me buying a new one. I have called three times to talk to a customer service agen in the U.S. no one calls me back. Terrible warranty coverage and customer service
Second time working with the company. Refrigerator died and was not able to repair. They offered $250 towards a new one and I paid the rest. Bought a 4 year policy and sales representative was dishonest. Basically was sold a bridge. Customer service was terrible. When speaking to them it was like they were reading a script. I had to get a new Customer service agent twice because I could not understand their English. Now my washing machine went out and they dont want to fix it for $500, they want to offer me $150 towards me buying a new one. I have called three times to talk to a customer service agen in the U.S. no one calls me back. Terrible warranty coverage and customer service
Alex Carlson
Dishonest company that pays to remove negative reviews
Liberty Home Guard is a dishonest company. They denied my claim without providing any documentation or reasonable explanation to support their stance. Then they offered me $200 but required me to sign a contract agreeing to remove a negative Google review.
Background: I submitted a claim for a malfunctioning dishwasher. After sending a technician to diagnose the issue, they claimed it was a “manufacturer defect” and thus was not covered per my policy. This appliance worked for 1.5 years before the circulation pump malfunctioned. This is a defect that should be covered under the policy as a “mechanical defect.” However, they claimed that it was actually a “manufacturer defect” but could not provide any documentation or explanation of how they arrived at that conclusion. I spoke to a representative at the company on four occasions and was never offered any additional detail or explanation.
After writing a negative, but honest Google review of my experience, a representative of the company reached out to me. I was verbally offered a $200 payment. After agreeing, the representative then requested that I update or remove my Google review. However, at no point in the conversation did the representative give any indication that the payment was contingent on removing my review. The following day, I was sent a three page contract that I had to sign to receive the payment. The contract stated the following: “You agree to withdraw, delete, resolve, and/or request to not post any and all postings/reviews/complaints/contents of complaints from/on any and all platforms that You, or anyone affiliated with You, used in connection with commenting on the Services, whether done in Your name, a pseudonym, or another person’s name. Liberty Home Guard will issue You the Payment within two (2) business days from the date that these posts/reviews/complaints/contents of complaints are determined to be withdrawn, resolved, and/or deleted.”
Liberty Home Guard is a dishonest company. They denied my claim without providing any documentation or reasonable explanation to support their stance. Then they offered me $200 but required me to sign a contract agreeing to remove a negative Google review.
Background: I submitted a claim for a malfunctioning dishwasher. After sending a technician to diagnose the issue, they claimed it was a “manufacturer defect” and thus was not covered per my policy. This appliance worked for 1.5 years before the circulation pump malfunctioned. This is a defect that should be covered under the policy as a “mechanical defect.” However, they claimed that it was actually a “manufacturer defect” but could not provide any documentation or explanation of how they arrived at that conclusion. I spoke to a representative at the company on four occasions and was never offered any additional detail or explanation.
After writing a negative, but honest Google review of my experience, a representative of the company reached out to me. I was verbally offered a $200 payment. After agreeing, the representative then requested that I update or remove my Google review. However, at no point in the conversation did the representative give any indication that the payment was contingent on removing my review. The following day, I was sent a three page contract that I had to sign to receive the payment. The contract stated the following: “You agree to withdraw, delete, resolve, and/or request to not post any and all postings/reviews/complaints/contents of complaints from/on any and all platforms that You, or anyone affiliated with You, used in connection with commenting on the Services, whether done in Your name, a pseudonym, or another person’s name. Liberty Home Guard will issue You the Payment within two (2) business days from the date that these posts/reviews/complaints/contents of complaints are determined to be withdrawn, resolved, and/or deleted.”